Refund and Returns Policy
This policy explains how Talented Radio handles refunds and support for digital products and downloads.
Digital products
Talented Radio provides digital downloads, guides, checklists, and other creative resources. Free products have no purchase price and therefore do not qualify for a monetary refund.
Refund requests
Because digital products are delivered electronically and may be accessed immediately, refunds are generally not available after a download or access has begun. We will review support requests involving a duplicate charge, an inaccessible file, a materially damaged file, or an unauthorized transaction.
If a paid digital product cannot be accessed or is materially different from its description, please contact us promptly so we can investigate and, when appropriate, provide a replacement file or another resolution.
How to request help
Email keion@talentedradio.com with your name, order number, product name, and a brief description of the issue. Please do not include complete payment-card details in your message.
Processing
We will review complete requests and reply using the contact information provided with the order. If a refund is approved, it is sent to the original payment method and may take additional time to appear depending on the payment provider.
This policy does not limit any rights that cannot legally be excluded or limited. Talented Radio may update this policy when its products or purchasing process changes.
Contact
Questions about refunds or digital-product access can be sent to keion@talentedradio.com.